Head Office
Address: 442 Nguyen Thi Minh Khai Street, District 3, HCMC, Vietnam Tel: (84-8) 929 0999 - Fax: (84-8) 839 9885
Email: acb@acb.com.vn - Website :www.acb.com.vn

Charter capital
As of 30 September 2007, ACB charter capital mounted to VND 2,530.106 billion.

Major services

• Taking deposits in VND, gold and foreign currencies.
• Lending, equity investment in VND, gold and foreign currencies.
• Payment services, treasury services, remittances, bancassurance.
• Foreign exchange trading and gold trading.
• Credit card and debit card issuance.

Distribution channel

• 154 branches and sub-branches nationwide:
  - 89 Ho Chi Minh City including 1 Head Office, 30 branches and 58 sub-branches.
  - 30 in Northern Region including 2 main branches in Hai Phong and Hanoi, 7 branches and 21 sub-branches in Hanoi, Hai Phong, Hung Yen, Bac Ninh, and Quang Ninh.
  - 15 in Central Region including 6 branches, and 9 sub-branches in Danang, Daklak, Gia Lai, Khanh Hoa, Hoi An, and Hue.
  - 8 in Mekong Delta Region including 5 branches in Long An, Can Tho, Đồng Tháp, An Giang, and Ca Mau and 3 Sub-branches in Ninh Kieu, Thot Not and An Thoi.
  - 12 in Eastern Region including 3 branches and 9 sub-branches in Dong Nai, Binh Duong, and Vung Tau.

• 6,556 merchants of ACB Bankcard Center (as of 30 September 2007 )

Subsidiaries

• ACB Securities Company (ACBS)
• ACB Assets and Liabilities Management Company (ACBA)
• ACB Leasing Company (ACBL)

Affiliates

• ACB Defense Company (ACBD)
• ACB Real Estate Company (ACBR)

Joint-venture

• ACB – Saigon Jewelry Company (ACB-SJC)

Organizational Structure

• 7 divisions: Consumer Banking, Corporate Banking, Treasury, Business Development, Managerial, Human Resource and Information Technology
• 4 Committees: Supervisory Committee, Strategic Committee, Quality Assurance Committee and Credit Policy & Management Committee
• 2 Departments: International Relations Department and Assets Appraisal Department

Human Resource

• As of 30 September 2007, total staff of 4,081, including 93% university graduates and post-graduates, with regular training at ACB Training Center.
• Technical Assistance on staff operation by IFC conducted by Far East Bank and Trust Company (FEBTC-Phillipines) (1998-1999).
• Bank Management courses for top managers at Bank Training Center in 2002 and 2003.

Operational procedure

• Standardized in accordance with ISO 9001:2000.

Technology

• Banking Software
• The Complete Banking Solution (TCBS) allowing real-time transactions and connecting all branches to a shared central database
• Reuters Financial Services including Reuters Monitor and Reuters Dealing System
• International card organizers
• ACB is a member of SWIFT (Society for Worldwide Interbank Financial Telecommunication)
• Reuters Financial Services including Reuteurs Monitor and Reuteurs Dealing System.

Strategy

• Simple Rule Strategy and Competitive Strategy of Differentiation.
• Focus on individual customers and SMEs.

Foreign shareholders

• Major foreign shareholders (total stake: 30%)
• Connaught Investors (Jardine Matheson Group)
• Dragon Financial Holdings. Ltd.
• International Finance Corporation (IFC) of the World Bank.
• Standard Chartered Bank

Operating principles

• One unique ACB
• Continuous innovation
• Stakeholders’ interests harmonized
• Participating in credit programs of foreign and international institutions
  

Member of VisaCard and MasterCard

Co-branded Cards

• Saigontourist, Saigon Co-op, Mai Linh Taxi, HSBC, Vera, VDC, Vietravel, Citimart.

Bancassurance

• Prudential, AIA.
  

Independent Audit

• Ernst & Young (formerly), currently PricewaterhouseCoopers (PWC).

Technical assistance

• IFC supported (USD 575,000) on Management & Administration (2003 -2004).
• SCB ongoing five-year total assistance (2005-start).

Credit Ratings

• Fitch Ratings (from 2001): Individual (D), Support (5T).

Achievements

• Best Bank in Vietnam 2006
• Excellence in Retail Financial Services Awards 2006
• Reputable brand name in Vietnam 2006
• Excellence in Vietnam financial-banking products and services 2006
• Best bank in Vietnam 2005
• 3rd rate Labour Medal, President of Socialist Republic of Vietnam.
• Certificate of Merit, HCMC People’s Committee.